Easyhealth - Healthcare system
Streamlined Healthcare for Appointments
EasyHealth is a digital platform that simplifies hospital appointment booking across four unique user portals. From onboarding to scheduling, the experience was crafted to reduce friction and deliver healthcare access with empathy and clarity. The project focused on eliminating overwhelm often associated with health tech by designing a system that adapts to different user needs with warmth and efficiency.
Timeline
Completed in a multi-phase 4 week sprints over 11 months
Background
During the kickoff with the client, we uncovered key goals: build trust, simplify decision-making, and offer tailored appointment booking without intimidating users. I led the design for the patient-facing platform, focusing on UX flows that used emotional cues and Gestalt principles to ease anxiety. My job consisted of collaborating with Business analysts, clients, Development team and the marketing team.
We also designed for multiple roles, including phlebotomists, admins, and supervisors—each with contextual UI experiences.
This section outlines the step-by-step approach taken throughout the EasyHealth project, from discovery to optimization.
Research & Planning
Identified key user frustrations in healthcare booking and mapped tailored solutions for four personas. Grounded the product strategy in real-world needs and market trends.
Design & Prototyping
Worked closely with the UI team to wireframe and prototype interfaces for all four user platforms. Applied brand guidelines to build a consistent design system, with key UX principles like lazy registration and Gestalt psychology baked in. Iterated designs based on feedback from usability testing to improve flow and clarity.
Implementation
Enabled seamless booking by translating user goals into responsive, role-based layouts. Collaborated closely with developers to ensure a cohesive user experience.
Testing & Optimization
Conducted cross-platform usability testing and refined designs based on user success rates and behavioral feedback. Ensured scalability and user retention by continuously improving layout, accessibility, and interaction patterns—even post-launch.
Working on EasyHealth sharpened my ability to design with empathy in a high-stakes domain. It taught me how to break down complex service flows, identify user pain points, and translate research into inclusive design solutions—even with limited prior experience
As an early-career designer, I didn’t have a polished portfolio system or access to comprehensive app visuals. So I focused on user journeys and lean documentation to communicate impact clearly. This taught me to be resourceful and intentional with every decision.
Since EasyHealth, I’ve actively improved how I capture and present my work—from better design handoff notes to side projects that explore accessibility and service design. I’m building habits that amplify my growth and make future case studies more robust.